Wednesday, February 25, 2026
A unified chat-based support app that brings customer care, reporting, and escalation into one calm interface for both agents and admins.
Category:
Mobile Application
Client:
Living Spark
Tools:
Figma
Essence
This mobile system was shaped to make service feel human again. Each interaction, from message to resolution, moves through a single thread that mirrors familiar chat behaviour but carries the weight of structured workflow beneath it.
Agents can trace every exchange, share documents, and escalate when needed, while admins can oversee the entire process in real time. The intent was to merge warmth and efficiency without breaking the rhythm of communication.
The Quiet Channel
At its core, the app preserves the simplicity of a chat screen while layering in advanced states for timelines, requests, and ticket status. Each screen holds purpose, designed for speed without losing empathy. The interface borrows the tone of conversation, not control.
Structure that Simplifies
For administrators, the design reveals the unseen backbone of every chat, transforming data points into clear progress snapshots. Assignments, ratings, and reports appear as continuous stories rather than scattered numbers. The rhythm of design keeps oversight steady and light.
A mobile space where communication and accountability coexist, turning every chat into a traceable act of care and every resolution into a quiet mark of trust.
