Aug 11, 2025
Define the Audit Scope
Identify which platform or feature you’re auditing (web, app, checkout flow, onboarding).
Set clear goals for the audit (e.g., improve conversion rate, reduce drop-offs).
List key user personas to focus on.
Collect Quantitative & Qualitative Data
Review analytics for user behavior patterns (heatmaps, drop-off points, session recordings).
Conduct user interviews or surveys for firsthand feedback.
Compare performance against industry benchmarks.
Identify Usability Issues
Look for unclear navigation, confusing CTAs, or inconsistent design patterns.
Check for accessibility compliance (contrast, font size, alt text).
Spot performance bottlenecks like slow-loading pages.
Prioritize & Recommend Fixes
Rank issues by impact on user experience and business goals.
Suggest actionable design, content, or technical changes.
Prepare a before-and-after mockup for high-impact areas.